A 99.9% Server Uptime
Our shared hosting system is based on a reliable, top–class hardware architecture and a strongly modified Linux version. That’s why, no matter what your website is, or how many website visitors you have, or even in case there is a distributed denial–of–service assault, our web hosting servers will remain up and your websites will remain online.
All our Linux shared hosting packages packages offer a 99.9% server uptime guarantee. And regardless of which datacenter you select, our guarantee remains the same.
A 99.9% Network Uptime
When you set up your own cloud hosting platform, it’s crucial that you also set up your own network infrastructure. This is the reason why we set up a custom internal network in all our data center facilities. Relying on enterprise–class Juniper routers and switches, our internal network allows for extra–fast data transfer speeds and is completely redundant.
Therefore, you will enjoy a 99.9% network uptime in our datacenter in the US, in our datacenter in the UK, in our datacenter in FI, in our datacenter in East Europe and in our datacenter in AU, no matter which web hosting package you have selected.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done everything to minimize all potential risks with our cloud hosting plans and regardless of the fact that we offer topflight support, there are instances when the client is simply not pleased with what we are offering. Or he has to migrate to a more robust web hosting service, like a virtual private server or a dedicated hosting server.
Because of this, we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not content, you will get your money back.
24/7 Technical Support
If you own a web hosting firm, your customer service technicians are of primary importance. That is the reason why we’ve mindfully assembled a very practiced group of customer service technicians, each with many years of practice behind his back. With their help, we offer 24x7 support with all our web hosting plans.
And not just that, we offer a 1–hour response time guarantee. All enquiries are responded to in under 1 hour and our average ticket response time is well under twenty minutes!