A One–Hour Ticket Response Guarantee
Every single support request you submit to us will be responded to within maximum 60 min. If your trouble ticket or e–mail needs further assistance from an administrator, we will without delay forward it and leave a note to let you know that your matter is being worked on. If you make use of our Optional Managed Services package, any of the server management tasks included there will be completed at a time of your choosing.
A Top–Quality Tech Support Service
- We will be available to you 24/7 to answer any enquiries that you may have pertaining to our Site Control Panel and any of the applications that we have pre–installed on your behalf on the server. If you also need assistance tackling server administration procedures, take advantage of our Optional Managed Services package, which includes backup hard drive space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as installation and problem troubleshooting procedures.
An Intuitive Help Area
We have equipped the Site Control Panel with an extensive knowledgebase, which features elaborate explanations of its features and functions. In addition, we have shot in–depth video tutorials that will further reveal to you how to carry out a given action or troubleshoot a commonly encountered problem. All the instructional articles and the tutorial video clips are easily accessible from each Site Control Panel section via the Videos and Help buttons located in the upper right corner.