Help and Support Channels

  • 1 hour ticket response time
  • A 60 mins Inquiry Solution Guarantee

  • Our tech assistance team is online day–and–night to respond to all of your current service needs. Every ticket you submit to us will be taken care of within less than one hour. If your case requires help from an administrator, we will address the ticket to the person in charge and will notify you that the problem is being taken care of.

  • Top quality support service
  • Professional Client Assistance Service

  • Our technical support Dept will be on duty for you 24x7x365 to to take care of all service request tickets that you submit. We offer tech assistance for the applications that are pre–configured on your hosting server. These include our custom created Site Control Panel, the preferred Operating System and also the server admin panel (based on the VPS type).

  • Intuitive help center
  • An Educational Help Zone

  • Each section of the Site Control Panel that is provided 100% free with your VPS features an internal articles base. You will find an assortment of exhaustive how to content articles and a choice of step by step video training materials that demonstrate all the important web site administration tasks. You can get access to them by hitting the Help or Video buttons in the upper right side of each Control Panel section.