The access to the customer and technical support that a shared hosting company provides will tell you a lot about the services which they provide as well. In case you are allowed to use only e-mail messages and / or tickets, you have most likely found some reseller not the hosting supplier. If this is the case, you'll have to wait for a couple of days to have an issue resolved since the reseller may not be checking their communication on a regular basis or they may need to get in touch with the actual website hosting company for additional help. When the provider provides you with various means of communication with quick response time which are available at any moment, they are most likely the top provider, not only a reseller. So you'll get timely assistance and top-notch support since they will have direct access to the servers where your account is. No matter what the issue - technical or sales, it's always better to be able to get hold of your website hosting company right away using your preferred way of communication.

24/7 Customer Support in Shared Hosting

All our Linux shared hosting packages come with 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring about our web hosting solutions well before you make a purchase or you are an existing customer and you have a question or a problem, you're able to contact us any time, which includes holidays and weekends. We have many channels to get in touch with us - a couple of telephone lines globally for your convenience as well as live chat support for pre-sales, billing and general questions; emails and support tickets for more technical issues or any troubles that require longer time to research and deal with. In contrast to a number of other website hosting suppliers, our trouble tickets feature a guaranteed maximum response time of only 1 hour, therefore whatever the problem is, it will be resolved timely and you will not waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

We know how crucial it is to get well-timed help, especially when your website is not working efficiently for some reason. All our Linux semi-dedicated hosting packages come with 24/7 customer and technical support, so if something comes up, you can use plenty of ways to get in touch with us - phone line with a few local numbers globally, live chat, emails and tickets. The first two choices are for pre-sales, billing and basic matters, which means that in case you don't have an account yet, for example, you are able to receive additional information for our solutions, or we can help you with less complicated tech matters. The next two options are for solely technical troubles or anything that's more time-consuming due to the fact that it is much easier track the dialogue between you and our support team. The guaranteed max answer time for them is only one hour, the typical one - 15-20 minutes, so you won't need to wait for a whole day so as to receive support like you may have to do with other providers.

24/7 Customer Support in Dedicated Servers Hosting

With a 1 hour maximum response time warranty, you will get lightning-fast support when you get a dedicated server through our company. Our customer and technical support teams are accessible 24/7/365, which means that when you open a support ticket through your billing account or you send an email message about any issue with your server or the pre-installed software on it at any time of the day, you will receive a reply within the hour, even during holidays. Our ticketing system is the better option in case the matter in question needs a longer period of time to be solved or if it has to be forwarded to our admins, since it's easier to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you're able to give us a call or talk to a live representative using our chat service. In case you include the Managed Services upgrade to your server plan, our admins can also support you with third-party software set up as well as troubleshooting and similarly to the regular support, this service is available 24/7 too.